ALLOW 1 BUSINESS DAY FOR PROCESSING!
ORDERS PLACED AFTER 12PM-NOON MAY NOT BE SHIPPED UNTIL THE FOLLOWING DAY!
ORDERS PLACED FRIDAYS AFTER 12PM-NOON MAY NOT BE SHIPPED UNTIL MONDAY! Our Shipping Center is closed on Saturdays and Sundays.
Please remember to check and confirm your address :)
PAYPAL USERS: Paypal will sometimes change your address without you knowing it and use an old address you used to have!
AH! ARE YOU MISSING A PACKAGE?!
Before contacting us, please check the following:
- Verify that the shipping address is correct on your shipping or order confirmation email.
- Look for any attempted delivery notices the delivery service could have left.
- Check around to see if the delivery service left the package somewhere "abnormal". Sometimes if you're not home they will leave packages off to the side or at the back door!
- Double check if a neighbor accepted the package for you.
- Try to catch your delivery person, or call your local post office! This has been proven to be the best and FASTEST way to locate a misplaced package. 99% of the time this is how any misplaced packages have been located.
- If all else fails, please call us! Have your order number ready if you can :) . Email: hello@boysdancetoo.com Call: 347-669-8732
DOMESTIC SHIPPING DETAILS
Domestic Shipping Options:
- USPS First Class (7-10 Business Days)
- USPS Priority (3-5 Business Days)
- UPS Ground (7-10 Business Days)
- UPS 3-Day Select (3 Business Days)
- UPS 2-Day (2 Business Days)
- UPS Next Day Air (Next Business Day by Noon)
- UPS Next Day Air SAVER (Next Business Day by End of Day)
Q&A
"Why do you only offer UPS Next Day and not USPS Priority Express?"
In our experience, USPS Priority Express NEVER delivers in one Business Day! After disappointing nearly every customer that needed their package in a hurry, we finally were able to make these UPS options available. They are much more reliable! :)
"Is Saturday considered a business day?"
No! Business days are considered to be Monday-Friday, excluding National Holidays. USPS might deliver packages on Saturdays, but this isn't always the case. UPS NEVER delivers Saturdays.
"Do you ship packages on the weekend?"
No! Unfortunately our shipping center is closed Saturdays and Sundays. We are also closed on National Holidays.
INTERNATIONAL SHIPPING DETAILS
USPS First Class International Shipping (CANADA ONLY):
This shipping option does NOT guarantee ANY shipping delivery time. Typically you will receive your package within 2 weeks time, however this is NOT GUARANTEED. You will be provided with a tracking number but this number will only allow you to track the date it arrives at our Jamaica, New York sorting facility. Once that date has passed, your package has left the United States and will no longer be able to be tracked. Boysdancetoo® is not responsible for replacing any goods collected by the United States Postal service but not yet delivered to the customer.
USPS Priority International (CANADA and Rest of World):
Allow 4-5 business days for arrival. Comes with departure to arrival tracking. Depending on your shipping country, customs duties may need to be paid in order to receive your package. Tracking number provided when order is shipped.
DHL (CANADA and Rest of World):
Allow 3-5 days for arrival. Comes with departure to arrival tracking. Depending on your shipping country, customs duties may need to be paid in order to receive your package. Tracking number provided when order is shipped.
Q&A
"Why can't I choose First Class International if I don't live in Canada?"
In our experience, most of the time the package never arrives, gets lost, is held in customs, is sent back to us, or takes months to arrive. The only way we can ensure delivery to our customers is using USPS Priority International or DHL.
"How much does DHL cost?"
It's hard for us to calculate that, but if you put your items in your cart and go to check out, you will get the real time price of shipping :)
DANCE BELTS AND LEOTARDS ARE NOT RETURNABLE FOR ANY REASON.
BOYSDANCETOO® IS COMMITTED TO THIS STANDARD PRACTICE IN DANCE WEAR RETAIL.
We offer returns or exchanges on any unworn, unwashed, merchandise within 30 days from the purchase date. After 30 days from the purchase date, all sales are FINAL. We do not conduct price adjustments for items that may go on sale. All sales are final on discontinued or clearance merchandise. Boysdancetoo® is not responsible for return shipping costs, nor duty reimbursement in the case of international purchases. Should a return be necessary because of an error on the part of boysdancetoo®, boysdancetoo® will pay for the return shipping cost and the cost of the replacement shipping fees. We have the right to deny refunds if the merchandise does not meet our return policy requirements. All refunds will be credited back to the card used on the original order or issued as a gift card as requested.
How To Return For Refund or Exchange:
1. Confirm you are following guidelines from above.
2. Print and Fill out form linked above.
3. Send form and product to the boysdancetoo® return address.
4. Upon confirmation that returned product meets return requirements, boysdancetoo® will issue refund or ship out the requested items.
***RECOMMENDED***
Instead of exchanging your items, make a new purchase while you simultaneously “Return for Refund” the original items. “Return for Exchange” may take up to a week to process, and you run the risk of the newly requested items to be out of stock. We do not have the capability to manage or process backorders at this time.
Please fill out form below and ship Item(s) to:
BOYSDANCETOO Returns
107 Trumbull Street, B9
Elizabeth NJ 07206
United States
Call or email us if you have any additional questions!
hello@boysdancetoo.com
Because our online software does not have the capability to apply “credit” to our customers account –yet- we will only be accepting returns on an “equal exchange” basis. This means that you will have to exchange your item for the same item in a different size or color or find a product or combination of products that are of equal or more value.
